Shipping times will vary based on current USPS delivery times. We use several manufacturers throughout the US that ship from various warehouses. Many of our most popular products are made to order, so please allow for extended processing time.

Delivery

When will I get my order? 

It takes 2-3 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: 

USA: 7-10 business days 

International: 10-20 business days 

Where will my order ship from? 

We work with order fulfillment companies with facilities throughout the United States.  

Will I be charged customs for my order? 

An additional customs and tax fee can occur on international orders. This fee is not in our control  and is assessed by your local customs office. Customs policies vary widely for every country so  please check with your local customs office directly to see if they apply duties and taxes to your  purchases.  

My order should be here by now, but I still don't have it. What should I do? 

Before getting in touch with us, please help us out by doing the following: 

● Check your shipping confirmation email for any mistakes in the delivery address. 

● Ask your local post office if they have your package. 

● Stop by your neighbors in case the package was left with them.    

Pro tip: Package theft is on the rise— ​ If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!   

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@onecloverway.com with your order number.    

If you did find a mistake in your delivery address, we unfortunately cannot send you a free replacement order. 

Pro tip: The zip code is the most important part of the address. Use a simple tool like ​ USPS ZIP  code lookup​ to make sure you get it right! 

Orders

How do I track my order? 

Once your order ships you’ll receive a tracking link via email. If you have any questions about your tracking or shipment, drop us a line at sales@onecloverway.com

I received a wrong/damaged product, what should I do? 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at sales@onecloverway.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible!